To request a refund, written notice must be provided to firstname.lastname@example.org. Membership purchases or renewals completed within 48 hours are eligible for a refund if no more than two new scores have been posted to the account.
Refunds are made back on to the credit card that was used to make the original purchase. The refund may be subject to a $5 administration fee
If you have any questions or require further information, please call 1-800-263-0009 ext. 399.